PRIVACY POLICY

1. Your data will only be used to benefit you and your shopping experience.

2. You have our word that we will treat and protect your data like it's our own.

3. We won't keep your data for no reason. If we don't need them, we will delete them

 

Protecting your Privacy at Kanstinator and Bear.

 

Our customers are super important to us, which means protecting our customers by keeping their personal data and information secure at all costs is a main priority. We know the world of data security can be tricky but we want you to be fully clued up on everything you need to know when it comes to your personal information and how it's used. 

 

 

INFORMATION

 

Most of the information you, the customer, provide us with happens when you are engaging with us and our brand. This could be from anything from browsing the site to purchasing and communicating with us.

When purchasing from us, you may provide us with personal information including your name, email address, delivery address, phone number, credit card details, date of birth and other general marketing preferences.

We may also receive information from you via you entering one of our competitions, participating in any feedback questionnaires around your shopping experience with us, or from any communication, you may have with our customer services team.

 

DELIVERY

We, of course, use your address and contact data to ensure we can deliver all the products you purchase with us to your front door. We will also drop you several emails and text messages to provide you with updates on your order. On this, we also share selected information with our trusted courier partners, so they can also keep you updated on the progress of your parcel

 

PAYMENT

At some point, if you buy clothes from us, we will need to make the payment for them. We use your card, and address information to process your transaction via our third-party payment processors. 

 

Logging In Via Third Party Services

If you decide to log into your account with us using a third-party service such as via Facebook or Instagram, some information must be shared for this to work. Doing this helps you log in faster in the future and saves you remembering several passwords at once.

 

Customer Services

If you ever contact our customer service team with a complaint or an issue, we will keep a record of your communication to help us in the future with any issues you may have. We may also use this to improve our team and ensure we can answer your questions correctly and efficiently

 

Sharing Information

We take the protection of our customer's data very seriously, so you can trust we would not, and do not, sell or distribute any of your personal data. We do, however, share relevant parts of your data with select third parties if they are processing data on our behalf. These are closely selected, monitored and audited companies who assist us in providing our services to you the customer. These are

 

  • Companies that help us and our customers use our services such as payment processors,  courier companies and return services.

  • Companies that we feel sure to get our customer's approval. These include social media sites (such as when you log in with Facebook), or if you decide to checkout using PayPal when shopping with us.

Third-Party Services

Our website uses these services to enhance your user experience:

 

  • Stripe

  • MailChimp

  • Wix

  • Facebook

  • Instagram from Facebook

  • Google Analytics

 

Your Rights

When it comes to your personal info, you have a lot of rights. These include:

 

  • The right to be informed about how your personal information is being used by companies.

  • The right to access the personal information we hold about you.

  • The right to request the correction of inaccurate personal information we hold about you.

  • The right to request that we purge your data, stop processing it or collecting it in some circumstances.

  • The right to stop direct marketing messages.

  • The right to request that we transfer elements of your data either to you or another service provider.

  • The right to complain to your countries data protection regulator in the UK is the Information Commissioners Office.

If you want to exercise your rights, have a complaint to make, or just have a question for us - get in touch

 

Contact Us

Our customers are super important to us so feel free to message us with any issues or queries you have. Heres when to get in touch:

 

  • If you have any questions or feedback about this notice.

  • If you would like us to stop using your information.

  • If you want to exercise any of your rights mentioned above.

  • If you have a complaint - if you feel we've let you down or there are any areas we could do better, we wanna know about it.

Our Customer Care team is always happy to answer any questions you may have. Contact our privacy team by dropping us a line through our contact us page.

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© Kanstinator and Bear, All Rights Reserved. Essex, UK.